Dubai Police handled over 1.3 million calls in Q2 2026, achieving a 99.8% emergency response rate within 10 seconds and 98.8% patrol coverage.
Kuwait City, Kuwait Jul 21, 2026 ALN: Dubai: Dubai Police has reported impressive operational statistics for the second quarter of 2026, handling over 1.3 million calls through its Command-and-Control Centre. This remarkable achievement underscores the police force's commitment to public safety and emergency responsiveness. The compliance rate for answering emergency calls within 10 seconds reached an astounding 99.8 percent, significantly exceeding the target of 97 percent. Such efficiency in emergency response is crucial in a rapidly growing city like Dubai, where the population and tourist influx create constant demands on public safety services.
In addition to its emergency response metrics, Dubai Police also achieved a patrol coverage rate of 98.8 percent across its police station jurisdictions during the same reporting period. This figure not only surpasses the 97 percent target but also reflects the effectiveness of the police's rapid-response and patrol deployment strategies throughout the emirate. The high level of patrol coverage is essential for maintaining public order and deterring crime, particularly in a cosmopolitan city that attracts millions of visitors each year.
The statistics were disclosed during a quarterly performance review meeting led by Major General Hareb Al Shamsi, who serves as the Deputy Commander-in-Chief for Criminal Affairs. This meeting included other key figures from the police department, such as Major General Sheikh Mohammed bin Abdullah Al Mualla, who is the Director of the General Department of Excellence and Pioneering, and Brigadier Turki bin Faris, the Director of the General Department of Operations. Their presence underscores the importance of collaborative leadership in achieving the department's operational goals.
Major General Al Shamsi emphasized that these results are indicative of the ongoing advancements in Dubai Police's operational capabilities. He noted that the success is a product of close coordination between the General Department of Operations and various police stations, all supported by a performance-driven approach that prioritizes innovation and measurable outcomes. This focus on operational excellence is critical in an era where public safety challenges are constantly evolving, requiring law enforcement agencies to adapt and respond effectively.
Continuous improvement has become a central tenet of Dubai Police's operational philosophy. Al Shamsi articulated that enhancing police readiness and the quality of services provided to the community is paramount. As Dubai continues to grow and evolve, the police must remain agile and responsive to the needs of its citizens and visitors alike.
In addition to operational metrics, Al Shamsi highlighted the importance of customer feedback in shaping the services offered by Dubai Police. He described customers as strategic partners in the police's journey toward continuous development and global leadership. The force actively seeks out customer observations, suggestions, and complaints to refine and enhance the quality of both administrative and security services provided across police stations and departments.
One innovative approach employed by Dubai Police is the "mystery shopper" system, which involves contacting customers after they have received services. This method allows the police to measure satisfaction levels, collect feedback, and transform suggestions into actionable improvements. Such initiatives not only enhance service quality but also foster a culture of continuous improvement, aligning with international best practices in law enforcement.
The performance review meeting also focused on operational readiness and future projects aimed at bolstering the capabilities of Dubai Police. Participants discussed various operational performance indicators, monitored the implementation of previous decisions, and identified new initiatives to ensure that the police remain prepared to tackle evolving security challenges. This proactive stance is vital for a city that regularly hosts major international events and attracts a diverse populace.
Additionally, a specialized workforce study was reviewed, which focused on staffing requirements within the Command-and-Control Centre. This study is part of broader efforts to improve operational efficiency, strengthen emergency response capabilities, and support 24/7 operations. The emphasis on staffing and resource allocation is critical for maintaining high levels of service in an environment where demands can fluctuate rapidly.
Another significant aspect discussed during the meeting was the integration of artificial intelligence (AI) into operational processes. Major General Al Shamsi praised the Command-and-Control Centre's performance during recent exceptional circumstances, noting its ability to efficiently receive and manage emergency reports, dispatch patrols, and coordinate with relevant authorities while maintaining the highest levels of operational readiness. This capability is particularly important in a city known for its rapid response to emergencies.
Al Shamsi stressed the need to accelerate the integration of AI across the board, aligning with the Dubai Government's ambitious goal of transforming 50 percent of government operations into AI-supported processes. The adoption of AI is expected to enhance decision-making, improve response times, and maximize the utilization of big data to support policing operations. As technology continues to advance, the role of AI in public safety will likely become increasingly significant, offering new tools and methodologies for law enforcement.
In recognition of the outstanding contributions made by personnel, Al Shamsi honored the best patrol supervisors from police stations across Dubai. This acknowledgment serves to reinforce a culture of excellence within the police force, motivating talent and encouraging positive competition among officers. Recognizing excellence is a core institutional approach that not only boosts morale but also enhances overall performance across the organization.
Such initiatives reflect Dubai Police's commitment to fostering a culture of high performance and accountability, which is essential in maintaining public trust and confidence in law enforcement. As the police force continues to evolve, the recognition of individual contributions will play a crucial role in shaping the future of policing in Dubai.
To learn more about the latest developments in Crime & Law, stay updated with our exclusive reports and analyses on AiLensNews.
